Responsible gambling

At LeoVegas, we believe that responsible gaming is essential to ensure our players enjoy their experience with us while maintaining a healthy balance between entertainment and financial stability.

Identifying Signs of Problem Gaming

We understand that problem gaming can manifest differently for each individual. If you or someone you know is displaying any of the following signs, please reach out to our support team:

Spending more money than intended
Feeling anxious or irritable when unable to gamble
Chasing losses or continuing to play despite losses
Neglecting responsibilities due to gaming habits
Experiencing withdrawal symptoms after stopping play

Responsible Gaming Tools

We provide a comprehensive suite of responsible gaming tools to help you manage your experience:

Deposit Limits: Set daily, weekly, or monthly limits on deposits
Wagering Limits: Establish daily, weekly, or monthly wager amounts
Loss Limits: Set maximum acceptable losses over specified periods
Time-Outs/Breaks: Temporarily suspend your account (24 hours to 6 weeks)
Self-Exclusion: Indefinite self-exclusion option with a cooldown period before re-opening

Reality Check

We provide regular reality checks to help you stay aware of your play duration and balance:

Session reminders at 30, 60, 90 minutes, and beyond
Displays time elapsed and balance change

External Resources

We encourage responsible gaming by providing access to external resources:

Gambling Awareness for Responsible Enjoyment (GARE): gare.ca
Canadian Centre on Substance Use and Addiction: ccsa.ca
Ontario Problem Gambling Helpline: 1-888-663-1333 (24/7, free, confidential)
SOS Joueurs (Quebec): sosj.net (French/English)
Gamblers Anonymous: International support groups

LeoSafePlay

Our LeoSafePlay platform offers an anonymous self-evaluation tool to help you assess your gaming habits:

Accessible on our website with multiple language options
Provides personalized recommendations for responsible gaming practices

Remember, responsible gaming is a personal choice that requires commitment and awareness. If you need assistance or support, please don't hesitate to reach out to our team.

Protecting Yourself

We encourage you to:

Set realistic goals and limits
Monitor your spending habits
Take regular breaks from gaming
Seek help if you feel unable to control your gaming habits

By being proactive and responsible, you can enjoy a healthy balance between entertainment and financial stability.